Our responsibility at MetroConnects is essential: collect and transfer wastewater safely within our system, while proactively maintaining and renewing our infrastructure. The well-being and economic vitality of our community depend on essential services operating reliably. Through this commitment, we safeguard public health and protect the environment for everyone in our community.

We are proud to introduce MetroConnects’ 2025 Strategic Plan, a roadmap to direct our work and investments over the years to come. As our region continues to grow and our infrastructure ages, thoughtful, forward-looking planning has never been more important. This Strategic Plan is the result of comprehensive collaboration, and we are grateful for the contributions of our Board of Commissioners, MetroConnects’ employees, community leaders, and the public. This broad participation ensures that our Strategic Plan is both robust and guided to meet the needs of our community.
MetroConnects’ Strategic Plan is anchored by our Vision: Protecting clean water and public health for future generations. To achieve this, we embrace Key Priorities for delivering excellence today and into the future:

• Customer Experience
• Workforce and Workplace
• Fiscal Sustainability
• Infrastructure and Operational Optimization
• Leadership and Partnership

These priorities reflect our commitment to operating efficiently, sustainably, and with our strong focus on the community we serve. The measurable goals outlined in our plan help us track our progress and ensure we remain accountable to you, our customers.

The strength of our Strategic Plan comes from our dedicated professionals at MetroConnects who embody our Core Values:

1. Collaboration
2. Safety
3. Stewardship
4. Integrity
5. Innovation
6. Professionalism

Their expertise and commitment are exhibited every day and form the foundation of our success.
We are confident that this Strategic Plan will enhance MetroConnects’ ability to provide essential wastewater collection services and support our efforts to build and maintain a resilient, reliable system for generations to come.

Read our 2025 Strategic Plan.